Because protecting your privacy is very important to us and in
line with the Personal Data Protection Act 2010 of Malaysia, we operate our web
site under the following guidelines to safeguard your personally identifiable
information:
Our policies and procedures for handling customer information
have been created with the understanding that Internet technologies are still
evolving and that Internet business methods are continuing to evolve to meet
the needs and opportunities of the changing technologies. As a result, our
policies and procedures are subject to change.
We collects information from you when you send it to us directly
by filling out forms on our websites and apps (including any application you
may make for Services or the Software), corresponding with us by e-mail,
writing to us by post, or speaking to us by telephone. We also collects
information from you when you browse the Website and use the Software, as set
out in detail below. Some of the methods we use to collect data are automated
and will take effect automatically as you navigate the Website and/or use the
Software.
Personal information means any information relating to an identified
or identifiable natural person; an identifiable natural person is one who can
be identified, directly or indirectly, by reference to an identifier such as a
name, an identification number, location data, an online identifier or to one
or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person (“Personal
Information”).
We may collect the following Personal Information from you:
name, address, date of birth, telephone number, postal address, e-mail address,
IP address, information about the type of browser you use, your operating
system, the screen resolution of your browser, your ISP, which pages you view
on the Website and the time and duration of your visits to the Website, credit
card number (in the case of direct customers) and, if applicable, company name,
postal address, telephone number, e-mail address, national identification
number, passport number, credit card number or tax ID number as well as similar
information concerning technical contacts, marketing contacts, and executive
contacts within your company or organisation.
If you communicate with us, we may collect information relating
to that communication whether it takes the form of e-mail, letter, forum
posting, testimonials or any other form of communication between you and us or
submitted by you to the Website (collectively, “User Communications”).
If you use one of our services such as our MIOS Agency System or
RTE 777 Claim Management System, we may collect certain information concerning
such services and concerning the server upon which the services operates. This
information includes without limitation: (a) the licensed or unlicensed status
of the software used under the services; (b) the source from which the license
for the software was obtained; or (c) information about the server upon which
the software is installed including (i) the public IP address, (ii) the
operating system and (iii) the use of any virtualization technologies on such
server ((a) through (c) collectively, “Server Information”)). Additionally,
“Server Information” may also include information collected by us from time to
time concerning which features of the software are most often used in order to improve
and make adjustments to the software; and information collected from you by us
in the event that you request technical support services including without
limitation, IP addresses, usernames and passwords.
We also collects data in a form that does not, on its own,
permit direct association with any specific individual. We may collect, use,
transfer, and disclose non-personal information for any purpose.
By Default, we do not knowingly collect Personal Information
about children under the age of 13. If we becomes aware that it has
inadvertently collected Personal Information about children under the age of
13, it will take steps to delete the information as soon as possible, except
where we are required by applicable law to keep it.
Where we know a child is above the age of 13, but considered a
minor under applicable law, we will obtain parental/guardian consent prior to
using that child’s Personal Information.
As a general matter, we may use the Personal Information you
disclose to us to improve and provide the Website, the Services and our other
products and services, and for the specific purpose that you gave us your
Personal Information. More specific details on how we uses your information
follows below.
We may use Personal Information to create and authenticate your
account, to process transactions you request such as domain name registration
in order to perform any contract you have entered into with us, to provide you
with customer and technical support and to communicate with you about your
account and our products and services.
The Personal Information you provide to us allows us to provide
you with the newsletters and mailing lists that you have signed up for with us.
We may also use Personal Information to offer market or
advertise to you our products and services. While such our products and
services may reference, incorporate or include third-party products and
services, we will not use your Personal Information to independently offer,
market or advertise third-party products and services unless we first obtains
your consent to do so.
From time to time, we may use your Personal Information to send
important notices, such as important product updates and communications about
purchases as well as changes to our terms, conditions, and policies. Because
this information is important for your interaction with us, you may not opt out
of receiving these communications.
We may also use your Personal Information for any other legal
purpose stated in this Privacy Policy, and any other purpose for which you have
given us express consent.
Where you consent to us doing so, we may use your Personal
Information to send you direct marketing communications. Should you ever choose
to ‘opt out’ of receiving such communications, we may retain your Personal
Information on file to ensure that we does not continue to target you with
communications of the type that you have asked us to cease sending to you.
We limits the use of Personal Information to the purposes
identified in this Privacy Policy and for which you have provided explicit
consent. In accordance with established policies and procedures, we retain
Personal Information only for as long as necessary to fulfil the stated
purposes, unless it is required by law for a different period or we have the
consent of the individual.
In accordance with established policies and procedures, we will periodically
destroy or erase any Personal Information that is no longer needed.
We may use User Communications in the same way as our uses
Personal Information. If you communicate with us for a particular purpose, we
may use your User Communications for that purpose. For example, if you contact
us for technical support, we may use your communications to provide technical
support to you.
We may use Server Information to provide you with technical
support services and to maintain, evaluate, improve and provide our products
and services. We may also use such information to investigate unlicensed (and
therefore unauthorised) uses of our software.
We are a global company and your personal data may be
transferred to and stored at our Malaysia office and associated data centers
and by accepting our terms of service, you are explicitly consenting to this
transfer and storage taking place. We will take all steps reasonably necessary
to ensure that your personal information is treated securely and in accordance
with this privacy policy.
We will protect the confidentiality of your personal
information, account information and personal communications to the fullest
extent possible and consistent with the law and the legitimate interests of us,
its partners, its employees and other customers of our services. To protect the
loss, misuse, and alteration of information that is collected from customers,
we have appropriate physical, electronic, and managerial procedures in place.
From time to time, we may send you information about various
products and services that may be of interest. We will not send you information
of this type without specifically allowing you to “opt out” of such mailings.
You can opt out by sending an e-mail to support@aiconcept.com.my, however by
doing so, you may miss important communication regarding your service.
In addition, if you are our reseller, we and/or our partners and
advertisers may from time to time send you newsletters, promotional material,
and other mailings. You can opt out by sending an e-mail to support@aiconcept.com.my.
Based on what you have told us, we try to ensure that your
contact information and preferences are accurate, complete, and up to date. You
have the right to request access to and rectification or erasure of Personal
Information or restriction of processing concerning your Personal Information
or to object to processing as well as the right to data portability. We will
comply with erasure requests as long as Us is not required to retain the
Personal Information by law and does not need to retain it for its legitimate
business purposes. We may decline to process requests that are
frivolous/vexatious, jeopardise the privacy of others, are extremely
impractical, or for which access is not otherwise required by local law.
Access, correction, or deletion requests can be made by emailing legal@aiconcept.com.com.
As a Data Subject you have a number of rights in relation to
your Personal Information. These include your rights:
To ask us to confirm what (if any) Personal Information we hold
relating to you and how that data is processed and used by us (of.ten referred
to as a ‘Subject Access Request’);
To have us rectify Personal Information which we hold about you
that is inaccurate;
To have us erase Personal Information which relates to you if it
is no longer necessary for us to continue to process it, or if we have no
lawful basis to store, process or retain it (though we do have rights to refuse
these requests in certain situations);
To object to us processing your Personal Information;
To be informed about the existence of any automated decision
making and profiling of your Personal Information, and where appropriate, be
provided with meaningful information about the logic involved, as well as the
significance and the envisaged consequences of such processing that affects
you;
To have us provide you with a copy of your Personal Information
for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you
should contact us at legal@aiconcept.com.my.
Our Website may, from time to time, contain links to and from
the websites of our partner networks, advertisers and affiliates. If you follow
a link to any of these websites, please note that these websites have their own
privacy policies and that we do not accept any responsibility or liability for
these policies. Please check these policies before you submit any Personal
Information to these websites.
Yes, we uses cookies to distinguish you from other users of the
Website and to improve your overall experience. When you use the Website,
certain information may be stored locally on your device using ‘cookies’ or
similar technologies such as objects stored in the device’s local storage. A
cookie is a small text file used to store limited information about the user of
the device. They help us to identify how our users use the Website, and so that
we can continue to develop and improve it.
Cookies do this by storing information about your preferences on
your device, including the device model, manufacturer, screen resolution,
device capabilities, service provider, country and city location data. We uses
the following types of cookies:
Strictly necessary: These cookies enable our Website to function
correctly and deliver the services and products you have requested.
Performance & Functionality: These cookies are used to
enhance the performance and functionality of Us’ Website but are non-essential
to their use (for example, we uses cookies to remember your preferences on the
Website). However, without these cookies, certain functionality may become
unavailable.
Analytical: These cookies collect information that is used
either in aggregate form to help us understand how the Website is being used or
to help us customise the Website for you. In particular we uses the Google
analytics cookies. For more information about Google’s privacy policy, please
visit http://www.google.com/intl/en/policies/. If you do not wish to allow the
use of Google Analytics cookies at all, Google provides an opt-out plug-in for
most common website browsers http://tools.google.com/dlpage/gaoptout.
By using the Service, you accept the use of cookies in
accordance with this Privacy Policy.
You have the right to choose whether to accept or refuse cookies
and similar technologies. You can exercise this choice by not accepting the
Terms of Service and this Privacy Policy, however, please note that if you
choose to do so, you will not be able to use the Service.
For more information about what cookies are and your rights to
control cookies, please visit the third party educational resource www.allaboutcookies.org.
We may provide links to its partners and other Internet sites.
These sites have separate data and privacy practices independent of us, and we
disclaim any responsibility or liability for their policies or actions.
We will not otherwise disclose its customers’ personal and
account information unless we have reason to believe that disclosing such
information is necessary to identify, make contact with, or bring legal action
against someone who may be causing harm or interfering with the rights or
property of us, our customers, or others, or where we has a good faith belief
that the law requires such disclosure.
We cannot be responsible for protecting your Personal
Information if you share such information in publicly available sections of the
Website such as the user forums or testimonials section. You should use your
own judgment in disclosing this information on the Website.
We also will not, except for reasons stated below, disclose to
third parties the contents of any electronic mail or other electronic
communications that our stores or transmits for its customers. The
circumstances under which we will disclose such electronic customer
communications are when:
·
it is necessary in
order to provide service to the customer;
·
it is necessary to
protect the legitimate interests of us and its customers;
·
it is required to
cooperate with interception orders, warrants, or other legal process that we
determines in its sole discretion to be valid and enforceable; and
·
it is necessary to
provide to a law enforcement agency when the contents are inadvertently
obtained by us and appear to pertain to the commission of a crime.
We disclaim any intention to censor, edit or engage in ongoing
review or surveillance of communications stored on or transmitted through its
facilities by customers or others. We will, however, review, delete or block
access to communications that may harm us, its customers or third parties. The
grounds on which we may take such action include, but are not limited to,
actual or potential violations of our policies.
In the event that we are purchased by another company, merges
with another company or has a substantial portion of its assets purchased by
another company, we may share your Personal Information with that company. In
such an event, we will notify you in accordance with the notice provisions of
the Terms of Use.
We may disclose your Personal Information to affiliated third
parties that assist us in providing maintaining, evaluating, improving and
providing the Website, the Services and any other our products and services. We
may disclose your Personal Information to affiliated third parties for the
purposes of offering, marketing or advertising Us products and services to you
(such our products and services may reference, incorporate or include
third-party products and services). In such an event, we will take reasonable
measures to prevent such affiliated third parties from using your Personal
Information for other purposes.
Please feel free to direct any questions, comments or complaints
regarding this Privacy Policy. It is our policy to investigate and attempt to
resolve all formal written complaints we receives concerning this Privacy
Policy. We will cooperate with appropriate regulatory authorities, including
local data protection authorities, to resolve any complaints regarding the
transfer of personal data that cannot be resolved between us and an individual.
With effect from 25 May 2018, the General Data Protection
Regulation (GDPR) enters force. Your rights under that new regulation are
explained at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/.
Details of how you can exercise those rights are set out in ‘Your Rights’. We have
largely factored GDPR into this Privacy Policy but if you think we has failed
to do so in any way, please notify Us at legal@aiconcept.com.my.